Print RSS

Frank Friend's Blog

Good vs bad profits

Frank Friend - Wednesday, April 06, 2011

Do you know the difference?

If you don’t you could have big problems.

Bad profits are profits earned at the expense of customer relationships, usually by sacrificing long term growth for short term profits. They come from saving money by reducing customer service, by adding unjustified costs and reducing rather than creating value for the customer.   

Good profits are earned by building strong customer relationships, by adding value and so delighting customers that they willingly return and refer others to your company.

Bad profits are generated by Detractor customers – they don’t like you! They will leave as soon they can and take every opportunity to bad mouth your company. Good profits come from your Promoters (loyal customers).

You must distinguish good profits from bad and identify which customers are responsible for them so that you can take action. There is a simple survey technique to help you do this. It’s called the Net Promoter Score (NPS), it involves asking customers one question to reveal which customers are Promoters, Passive or Detractors. For a discussion of NPS go to my website, “Customer Loyalty” tab

Anonymous commented on 23-Aug-2014 04:46 AM
I like what you guys tend to be up too. Such clever work and
exposure! Keep up the good works guys I've added you
guys to my blogroll.
Anonymous commented on 31-Aug-2014 11:04 PM
I used to be able to find good information from your articles.
Anonymous commented on 01-Sep-2014 07:07 AM
How smart guys on this site. Surprised.
Anonymous commented on 06-Sep-2014 02:29 AM
Thanks for finallpy talkig about >Good vs bad profits <Loved it!
Anonymous commented on 06-Sep-2014 05:06 PM
Thanks for sharing your thoughts on removals to spain. Regards
Anonymous commented on 06-Sep-2014 10:17 PM
It's an awesome paragraph for all the internet users; they will obtain benefit from it
I am sure.
Anonymous commented on 07-Sep-2014 12:20 AM
Hey there! Quick question that's entirely off topic.
Do you know how to make your site mobile friendly? My web site looks weird when vidwing from
my iphone 4. I'm trying to find a theme or plugiin that might bbe ble to
corect this problem. If you have any suggestions, please share.
Anonymous commented on 07-Sep-2014 11:11 AM
Hello, this weekend is nice in favor of me, as this point in time i am reading this great educational piece of writing here at mmy residence.
Anonymous commented on 08-Sep-2014 12:28 PM
Hello! I simply would like to offer you a big thumbs up for
the great info you have got here on this post. I am returning to your web
site for more soon.
Anonymous commented on 11-Sep-2014 05:30 PM
Can you post something else with this direction? I`d like to see
Anonymous commented on 17-Sep-2014 02:54 PM
Undeniably consider that that you said. Your favourit justification appeared
too be att the net the easiet factor to considerr of.
I say tto you, I definitely get annoyed while people consirer
concerns that they plainly do not know about.

You managed to hit the nail upon the highest aand
defined out the entire thing with no need side effect ,
other people can take a signal. Will likely be back to get more.
Thank you
Anonymous commented on 18-Sep-2014 08:39 AM
I absolutely love your blog and find many of your post's to
be exactly I'm looking for. Do you offer guest writers to write content for yourself?
I wouldn't mind publishing a post or elaborating on most of
the subjects you write related to here. Again, awesome site!
Anonymous commented on 20-Sep-2014 01:33 AM
Keep on writing, great job!
Anonymous commented on 02-Oct-2014 02:19 AM
Wow that was strange. I just wrote an very long comment but
after I clicked submit my comment didn't show up. Grrrr... well
I'm not writing all that over again. Regardless, just wanted to say
wonderful blog! - SEO FOR 14322.
Anonymous commented on 03-Oct-2014 10:12 PM
Do you mind if I quote a couple of your articles as long as I provide
credit and sources back to your website? My blog site is
in the very same niche as yours and my visitors would genuinely benefit from a lot of the
information you provide here. Please let me know if this alright with you.

Thank you! - SEO FOR 14322.
Anonymous commented on 13-Oct-2014 10:37 AM
Hello! I realize this is somewhat off-topic however I needed to ask.

Does operating a well-established website such
as yours take a lot of work? I am completely new to writing a blog
but I do write in my journal every day. I'd like to start a blog
so I will be able to share my experience and feelings online.
Please let me know if you have any kind of recommendations or tips for
brand new aspiring blog owners. Thankyou!
Anonymous commented on 14-Oct-2014 09:02 AM
Keep this going please, great job!
Anonymous commented on 19-Oct-2014 01:14 PM
Microsoft has been coy about revealing the number of Surface tablets that it has sold thus far.
However, thbey require you to put up your home as collateral, so you risk
losing yor home if you make late payments or fail
to make them at all. If you are not planing to share and
stream media files from your computer you can also safely set the following servvices to
Anonymous commented on 21-Oct-2014 08:12 AM
Most of thhe time, the problem is fixed at this stage.

Various solutions use different compression types, but
you will be interested to know that Windows 7 uses
VHD arrangement that Microsoft alo functions in its Windows Virtual PC software
and it is server-based Hyper-V virtualization solutions.
This is a very serious laptop for those tgat need the very best.
Anonymous commented on 22-Oct-2014 06:02 AM
It's really a cool and useful piece of info. I am happy that you simply shared this useful information with us.

Please keep us up to date like this. Thanks for sharing.
Anonymous commented on 23-Oct-2014 12:54 AM
WOW just what I was looking for. Came here by searhing for Leadership Communication
Anonymous commented on 24-Oct-2014 04:43 AM
fantastic issues altogether, you simply gained a new reader.
What would you suggest about your put up that you simmply
made some days ago? Any positive?
Anonymous commented on 24-Oct-2014 04:45 AM
I have read a few just right stuff here. Certainly woorth bookmarking for revisiting.
I surprise how a lot effort yyou place to create one of these fantasric informative site.
Anonymous commented on 26-Oct-2014 09:06 PM
Fastin is a true "mood promoter" whose stimulant effects are rapid, yet exceptionally even throughout each dose.
Weight loss design includes increased lipolysis (fat loss) accompanied by elevated mood and high-energy
levels in combination with a reduced caloric intake and increased metabolic expenditure typical of an effective overall weight loss plan.We
love inspiring our followers and fans, whether it’s on facebook, pinterest or twitter,
and we especially like to hear. It’s Friday again!
How has your weight loss journey been going this last week?
Great, we hope! The side effects of phentermine, like lack of sleep and low mood,
as well as pushing yourself to exercise. As well as setting the goals you want to achieve and planning out how you will approach each of
the weight loss stages. Since we know that weight loss is a journey (we’ve been there,
too!), we have developed a series of tools to help you reach your goal!
Weight loss tools to lose more pounds. Lose weight, Celebrate your success! has helped thousands of people lose weight!

We offer FREE weight loss tools and supportive online community!
Get inspired by the success of our users by checking out our 90+ success
stories, by people just like YOU! Adipex (sometimes known as Adipex-P) is the most popular brand of phentermine diet pills, manufactured
by Teva Pharmaceuticals USA. It is a phentermine 37.5 mg dosage (the strongest) that you can buy in capsule or
tablet form. Adipex is not cheap phentermine. It is generally considered high quality.
Phentermine 37.5 mg is a very popular dosage of phentermine.
Popular dosages include 15mg, 30 mg and 37.5 mg. All manufacturers of phentermine
diet pills have their own 37.5 mg dosage.
Phentermine 37.5 mg tablets or capsules are generally cheap and are manufactured by generic pharmaceutical groups.
Qsymia (previously known as Qnexa) is a new diet pill combo made of phentermine and Topiramate.
It was approved by the FDA in 2012 and recently
launched in September 2012. Because it uses phentermine as
an appetite suppressant, it is considered as a very effective
diet pill but cannot be prescribed to everybody. Phen Caps are an alternative to the prescription drug, phentermine.

Phen Caps give similar benefits as phentermine,
such as supressing appetite, stimulating your metabolism
and increasing energy, without the side effects.
Phen Caps do not contain phentermine, making them available without a prescription to anyone.
cool Leather transmog gear wow commented on 14-Feb-2017 02:22 AM
I think this is among the most vital information for me.
And i'm glad reading your article. But wanna remark on some general things, The site style is perfect, the articles is really great : D.
Good job, cheers

Post a Comment

Captcha Image

Trackback Link
Post has no trackbacks.